Description

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Publisher's Note: Products purchased from Third Party sellers are not guaranteed by the publisher for quality, authenticity, or access to any online entitlements included with the product.

Service companies are discovering the power of Design for Six Sigma in streamlining operations and driving profitability


The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

About the Author

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Kai Yang, Ph.D., has wide experience in quality and reliability engineering. The Executive Director of Enterprise Excellence Institute, a renowned quality engineering organization based in West Bloomfield, Michigan, he is co-author of the influential Design for Six Sigma: A Roadmap for Product Development. He is also Professor of Industrial and Manufacturing Engineering at Wayne State University, Detroit.